Thank you for shopping with us! We strive to provide the best service possible, and we're committed to getting your order to you as quickly as possible. Please read our shipping policy below to ensure a smooth shopping experience.

Processing Time:

• Our standard processing time is 1-3 business days. Business hours are Monday through Friday, 9 AM to 4 PM PST.
• During sales, holidays, and periods of high order volume, please allow up to 5-8 business days for processing.

FedEx Overnight Shipping:

• If you select FedEx Overnight, our team will prioritize your order for faster processing. We aim to process Overnight orders within 1 business day.
• The cutoff time for Overnight orders is 1 PM PST, Monday through Friday. Orders placed after 1 PM PST will be processed within 1-2 business days.

Order Cancellations:

• Once an order is placed, cancellations are not accepted. Please review your order carefully before completing your purchase.
• During sale events, all items and orders are final.

Lost, Stolen, or Damaged Packages:

• We are not responsible for lost, stolen, or damaged packages once they have been shipped.
• We recommend purchasing Route Package Protection for added security during shipping.

Shipping Quotes & Delivery Dates:

• Shipping costs are calculated directly from the carrier (USPS, DHL, FedEx). Rates are based on the destination and package weight.
• Shipping estimates are provided directly from the carrier and are not guaranteed.
• Delays due to weather related events may result in claims for shipping refund being denied.

International Shipping:

• We ship to over 30 countries worldwide.
• International customers are responsible for any customs duties or border fees that may be assessed upon arrival in their country.

If you have any questions or concerns, please don't hesitate to contact us at customersupport@cscrowns.com.

Thank you for choosing Chelsey Smith Crowns. We appreciate your business!