You will receive an email confirming your order, as well as an order number. The email will be sent to the same email used for the order. Don't forget to check your spam/junk folder!

Please email our support team at customersupport@cscrowns.com to request an address change. If your order has already been processed, we may not be able to make changes.

Yes! We want to spread the love of Hair Crowns all around the globe. Please note that the customer is responsible for any duty fees assessed to your shipment. Fees vary per country.

If you are unable to purchase in your country, contact customersupport@cscrowns.com and we will add it.

We strive to process orders within 2-4 business days before shipping. Actual shipping times will depend on the carrier. Delivery estimates are provided at checkout.

During high volume times or special events, we may require up to 5-8 business days for processing orders. Order accuracy and care are our top priority, and we work as efficiently and effectively as possible. If you need faster processing, please email our customer service. 

Expedited shipping inquiries can be sent to customersupport@cscrowns.com

*Once the order has left our warehouse, it is up to the carrier to get the package to you. Please be patient with our carriers and contact your carrier & customer support with any shipping concerns.

Sales, special events and Holidays may cause extended processing times.

We are happy to combine domestic orders whenever possible, although this service is not guaranteed. Factors such as order size, delivery method, lace cutting, and technology limits may prevent us from combining orders in some cases.

We do NOT offer exchanges, however we DO offer returns.

Please refer to our return policy here.

Estimated delivery dates are provided at checkout. 

*Holidays may cause delays in shipping times*

*We process orders in 2-4 business days and once your package is picked up by the carrier, it is 100% up to the carrier to get your package to you.

We take pride in our beautiful packaging at Chelsey Smith Crowns

• Standard orders including a hair crown will be shipped in a CSC box. During large sales, we may utilize bubble mailers/other economical packaging.
• We include a free gift and free nylon wig cap with a hair crown purchase. Please know free gifts/wig varied caps are not guaranteed and cannot be returned, exchanged or replaced.
• Some sales, including outlet, do not qualify for free gifts.

Our hair crowns are high-quality synthetic. We carry lace fronts, Swiss Lace, monofilament, and machine made cap styles. Please see cap photos and description for each style.

Most styles come in up to 3 sizes: Petite, Standard and Large. Please refer to the measurement guide on each product page for size specifications.

Our wig shows are the preview shows to our new launches. It gives you a chance to see the products in real time before they are available.

Catch us on Live @4pm PST on TikTok, Instagram and Facebook every other Tuesday!

We aren't able to provide an exact ETA for restocks. Depending on the manufacturer, production can take anywhere from 1 to 9 months, and restocks are often very limited. We recommend signing up for our email and text alerts so you'll be among the first to know when your favorite styles are back in stock.